IT & Data Assistant

Job title:

IT & Data Assistant

Reporting to:

Head of IT & Data

Department:

Job purpose summary:

To support the Head of IT & Data in supporting the technological and analytic solutions of AMBA & BGA. Tasks will vary from assisting with administrative tasks to supporting staff with their IT & Data requirements and troubleshooting

Key responsibilities and accountabilities:

Supporting the organisation with general support for the IT function:

Manage the IT request mailbox

Troubleshooting IT issues and providing solutions and fixes

Liaising with IT service provider to raise tickets and to track progress to completion

End to end management of IT ticket portal

Manage and logging office hardware

Manage and supporting the organisation’s database (Dynamics365) in line with Data Protection legislation

Data management – activating and ensuring stakeholder records are kept up to date

Setup and running of reports and dashboards and provision of statistics as required

Import and export of data and creation/deletion of records as appropriate

Synchronisation of data with other systems e.g. email platform, career development platform

Manage the Data Management mailbox

Provide database and record keeping support

Research, collect, organise and update data as required

Administer data requests from the organisation

Check databases for changes and errors and to make corrections, as needed

Liaise with various departments regarding data requirements

Take responsibility for company data outside Dynamics, and champion data unification.
Ensure all company data processes are in line with data protection and privacy policies, principles and good practice.
Keep up to date with developments in data protection and privacy landscape
Contribute to ongoing platforms improvement and development work (CRM, ESP, website, etc), project managing improvements and upgrades to CRM and other systems as appropriate.
Responsibility for building AMBA and BGAs database of contacts with new and potential customers using online methods and by telephone
Manage data collection forms and the collected data on applicable platforms including events platforms, AMBA & BGA website(s), research platforms and other platforms where AMBA & BGA data is collected or distributed
Any other ad hoc responsibility that is appropriate to the role and which may come up due to business requirements
Day to day department administration

Qualifications, skills and experience::

A strong administration background
Previous experience of working with multiple stakeholders and multitasking
Educated to degree level, or equivalent experience.
Good telephone manner.
Analytical and problem-solving mindset.
Database, CRM knowledge, MS Dynamics particularly desirable.
Sound understanding of current and future data protection and privacy landscape
Experience of researching external sources for new contacts for the business

Key Competencies:

Demonstrable analytical skills
Problem-solving skills
A team player with strong work initiative and great interpersonal skills
Exceptional customer service skills
Exceptional attention to detail
Strong numerical competency
Outstanding MS Excel skills
Ability to analyse and interpret complex information
Ability to understand, follow and improve processes
Good written and verbal communication skills
Excellent organisational, administrative and time management skills

Location:

Top floor, 3 Dorset Rise, with a degree of hybrid working

Hour of work:

35 Hours Per Week with a degree of hybrid working

Salary:

Competitive

Date prepared:

23 January 2023

Want to apply for this role?

To apply, please send us your CV and covering letter

Please note that this job description does not form part of your employment contract. AMBA & BGA can modify your job duties or amend this job description at any time.