Missing in action: reframing how we think leaders should look and act

Business Impact: Reframing leadership stereotypes

Missing in action: reframing how we think leaders should look and act

Business Impact: Reframing leadership stereotypes
Business Impact: Reframing leadership stereotypes

Have you heard of George Washington? Of course. What about Napoleon Bonaparte? Certainly. But how about Toussaint Louverture? Perhaps not – a rather curious fact, for reasons we shall see.

Like his two aforementioned contemporaries, Louverture was a leader during the turbulent ‘Age of Revolution’ that stretched from the late 1700s to the early 1800s. His Haitian Revolution stands out as the only successful slave revolt in history, putting an end to European rule of what had been France’s most lucrative colony. Its legacy has reverberated through time, serving to this day as a source of inspiration and hope to the dispossessed around the world.

So why have we neglected him? And neglect it is. Among the many means of studying leadership out there, a particularly prevalent one involves the drawing of contemporary lessons from leaders of the past: Winston Churchill, John F Kennedy, Ernest Shackleton and, of course, Washington and Napoleon. So why not Louverture?

The prevailing narrative

There are many reasons why some leaders are celebrated and others are not, both historically and in the present day. In Louverture’s case, there is an obvious, but no less repugnant, one: the fact that most history books are written by white men. In fact, as an introductory page to a relevant archival collection at Brown University explains, “Many statesmen of the 19th century simply refused to admit that [the Haitian Revolution] had taken place.” Similar reasons also explain why many capable women leaders of the past are also absent from our contemporary examinations of past leaders.

However, there could be more at work behind our neglecting of Louverture. His story – the series of events and decisions that led him and the island that would become Haiti towards independence – does not conform to our preferred leadership narrative. I’ve come to call this phenomenon the ‘Action Fallacy’.

As I explain in my recent book, The Unseen Leader, this phenomenon “describes our persistent belief that while accountants or engineers may accomplish their work through quiet reflection and in a modest manner, leadership is characterised by energy and movement in the face of harrowing odds. In any given crisis (the larger the better), the good leader is the one who moves and acts, while everyone around them is paralysed by indecision. It is this lively action, so the Action Fallacy holds, that is the essential quality of a good leader and the ultimate indicator of the leader’s effectiveness.”

Put differently, when we look for leaders in the past, we are more likely to pick out those who were the liveliest, who made the most noise, fought the hardest and, therefore, whose stories are the most entertaining, rather than those – often picked out by professional historians – who may have had a huge impact through more subtle means.

Louverture is a case in point here because his story is probably not fit for a Hollywood action movie. When the insurrection in Haiti first started in 1791, Louverture hung back and let other men lead from the front. Later, as a military leader, he championed retreat and negotiations over standing his ground on the field of battle. And, by the time the revolution was over, he was already dead.

A broader cast of characters

As societies that strive towards truth and equity, setting the historical record straight is important in itself. However, there is also a contemporary business imperative in counteracting the Action Fallacy and how it causes us to celebrate only a narrow set of historical leaders.

If we’re sloppy with the historical leaders we profile, then the same is likely to happen in our teams as well, as recent studies suggest. The ‘babble hypothesis’ proposed by Binghamton University’s Neil MacLaren, for example, shows that those who talk more are more likely to be perceived as leaders, regardless of what they actually say. 

Put simply, we tend to be more concerned with who behaves the way we think a leader should, rather than those who actually create a positive impact, or potentially could. This is bad for business. So, what can we do?

For a start, we have to change how we teach leadership by profiling a broader cast of characters in the case studies used in business schools. If we continue to celebrate primarily action-oriented leaders, then these are the types of new leaders we will produce.

More broadly, we must reframe our conception of what a leader looks like and what they do to create a positive impact. We need to be more nuanced and be willing to look beneath the surface, rather than be bedazzled by those whose response to any challenge is to leap into action. After all, in light of the pressure and disruption facing today’s organisations, you will want to make sure that you have not only your Washingtons and Napoleons in the right place, but also your Louvertures.

This article is adapted from one that originally appeared in Business Impact magazine (Issue 4 2023, volume 18)

Business Impact: Martin Gutmann

Martin Gutmann is a historian, author and professor at the Lucerne School of Business, Switzerland. He is also a partner at boutique coaching firm Align Coaching and Consulting and author of The Unseen Leader, a deep dive into leaders of the past that challenges mainstream perceptions of leadership

How to diagnose your business symptoms and address the underlying issues

Business Impact: How to diagnose your business symptoms and address the underlying issues

How to diagnose your business symptoms and address the underlying issues

Business Impact: How to diagnose your business symptoms and address the underlying issues
Business Impact: How to diagnose your business symptoms and address the underlying issues

When we go to the doctor, we typically have a clear understanding of the difference between our symptoms and the root cause. We may have a fever and chills – symptoms – but we know that the root cause is likely to be a viral or bacterial infection. We also know that we can treat symptoms, such as a headache, but that the underlying issue is likely to be something very different.

In business, however, we rarely distinguish between symptoms and root causes. Everything is seen as a problem. Hence, the first step in gaining clarity around the business issues you face is to distinguish between symptoms and actual problems. 

Symptom or problem?

Within our business, we may experience internal conflict, accountability issues, profitability issues or even high employee turnover. However, we tend to view all these conditions as problems that need to be addressed. In reality, all these common business issues are symptoms of deeper core issues. They are symptoms because they share one defining characteristic – they are outcomes. 

Conflict is an outcome of poor relationships and communication between people. Profitability issues can be the result of shortfalls in sales, pricing issues, product fit/targeting issues and many other root causes. Turnover can be the outcome of bad leadership, poor hiring practices, or improper focus, to name a few. 

Where there is a similarity between business symptoms and medical symptoms is that multiple symptoms may present themselves at the same time. In the same way a patient may experience fever, chills and congestion, a business may experience turnover, profitability and conflict simultaneously.

And while we can ‘treat’ our business symptoms with training, skills coaching and point solutions, these responses never truly address underlying core issues. For a problem to truly be resolved, the core issues must be addressed.

Seek the core problem

While we can get temporary relief from the ‘analgesic’ benefit of treating our symptoms, it is essential that we ignore the impulse to dismiss the underlying issue simply because the immediate pain has subsided.  When we do this with our health, we often find that the underlying issue worsens and lands us in the hospital. The seemingly innocuous ‘rusty nail’ can lead to lost limbs and lost lives without proper treatment. A painful appendix can be comforted in the short term with pain medications, but if it is not removed, death becomes a real possibility.

The same can be said for the many ‘rusty nails’ we encounter in our businesses. Once a symptom has been identified, it is important to continue the process of discovery until the core problem(s) is identified.

When we find ourselves treating symptoms rather than addressing core issues, there is one singular word that has the power to get us closer to the core problems we face – ‘why?’

Consider this scenario: 

  • The presenting symptom is that several new employees are too busy and unproductive.
  • The reaction is that these employees have a problem with time management.
  • The prescription is to train these employees in time management skills.

Now let’s dig deeper by asking ‘why?’ a few times:

  • Why do the employees need training in time management? Because they are struggling with time management.
  • Why are they struggling with time management? Because they don’t have time to get anything done.
  • Why don’t they have any time to get anything done? Because they spend their whole day in meetings.
  • Why do they spend their whole day in meetings? Because we need to keep everyone abreast of all the projects we have going on.

We could continue this line of questioning further, but it is instructive to think about where this line of questioning may terminate. Is the problem really time management or do we have too many active projects? The problem could be one of prioritisation. The problem could also be a lack of skill running effective meetings. It is not out of the question that the problem could potentially be tied to micromanagement or perhaps even a lack of trust between functional departments. Regardless of the scenario, simply asking ‘why?’ a few times can slow an impulsive jump to conclusions and lead us to a clearer understanding of the core problem.

Apply pressure

We like solving problems and, frequently, we fall in love with our knee-jerk reactions and solutions. This well-studied impulsive response (see Amos Tversky and Daniel Kahneman’s 1992 research on prospect theory) is useful when faced with a bear, but less useful when dealing with a business problem. This is why the final step in diagnosing the root cause or core issue is to apply pressure. 

Pressure must be applied to our hypothesis, our facts, our assumptions and last but not least, our emotions. Successful business practitioners will consider their proposed understanding of the problem and expend effort finding ways to test if their hypothesis is correct. Furthermore, facts should be vetted and verified, while assumptions must be accounted for and pressure tested. Finally, it is essential to question how our emotions may have tainted our analysis, data collection and the context under which our analysis was conducted.

Headline image credit: Oluwaseyi Johnson on Unsplash

J Vaselopulos

Jim Vaselopulos is a c-suite-level business advisor and executive coach with a proven record as a leader, strategist and expert in new business development. He is the founder of Rafti Advisors, co-host of The Leadership Podcast and the author of Clarity: Business Wisdom to Work Less and Achieve More

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Why investing in your future leaders should be a priority

Business Impact: Why investing in your future leaders should be a priority

Why investing in your future leaders should be a priority

Business Impact: Why investing in your future leaders should be a priority
Business Impact: Why investing in your future leaders should be a priority

People are your key assets and it is largely people who are going to drive your growth. I have always found that the best way to ensure a culturally aligned team is to find great talent at the early stages of their career and grow with them, so they one day become your ‘culture carriers’ and senior leadership team.

In this way, they will have been moulded into what you want your team to be: how they treat people absolutely aligns with your culture, their energy is exactly what you need and their understanding of your vision and core values is deep. Nurturing talent takes time, but it is worth it and it can save you from having to make key hires later, which can be expensive, with senior people difficult to attract and not as culturally aligned.

Growing your team requires time and planning. It means having a talent-acquisition strategy and it means having a great review process and check-in system to ensure you know where everyone wants to go. Above all, it means making sure everyone in your team knows that you believe they are capable of quick career progression.

I have always believed in promoting people as soon as possible. If someone shows a skillset capable of moving up, I have sometimes promoted them before they are quite ready, but in the knowledge that the opportunity will be appreciated and that, with extra help, they will make it.

Investing in your future leaders is just that – an investment. It is your succession plan, your driver of new ideas, your cultural glue and your continuity. HR can help with this, but there is nothing that makes someone feel like a future leader better than you, as the CEO, spending time with them. It is worth the effort.

Your non-perishable store of superstars

In a fast-growing business, you will have to constantly make shifts in your leadership team and reposition people. You need to be aware of who you will need in key roles in five or 10 years’ time. You can’t rely on bringing the right people in when you need them. You need a full store of potential leaders who have embraced your culture that you can tap into when you need them for crucial roles, while ensuring that they are energised and motivated along the way, not waiting on a dusty shelf for their moment to shine. This means thinking ahead and about where your next generation are, growing them into the roles you have in mind for them, so that you can choose the right moment to elevate them.

As you scale, you need to know who in the team is going to carry your culture forward and you need to make sure that you have enough of these people at each level. Who is going to be each level’s culture champion? Junior employees are extremely relevant here because they can be the ‘culture carriers’ for their cohort and you can accelerate them into the teams that need them.

Once you know who your rising stars are, it’s important that you show them your big picture and make sure they know how you see their acceleration through the business. Don’t assume they know if you don’t tell them. That means making sure you are proactive in having conversations in which you say: “You’re great at this. What are you thinking about your career progression?” If you can make it clear to people when they are fairly junior where you think they could go, that you believe in them and that you will help them get there, this will tie them in and build their loyalty.

Listen to your gut when hiring or promoting and focus on a candidate’s attitude rather than their skillset. Focus on what you will need from them in the future and whether or not they are a good fit for your culture, rather than whether they solve immediate problems. In addition, make sure you think carefully about how to support people into management and leadership positions, including preparing their team for the promotion and how it might affect them.

Sam Smith is the founder and former CEO of finnCap Group. She is now an adviser to scale-up businesses and a non-executive director on the board of Sumer Group Ltd. She is also the author of The Secret Sauce, which explores how empathetic leadership can help superscale any business and empower the company’s talent.

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Humanising leadership through the arts: part II

Business Impact: Humanising leadership through the arts, part II

Humanising leadership through the arts: part II

Business Impact: Humanising leadership through the arts, part II
Business Impact: Humanising leadership through the arts, part II

In the first part of this two-part article, I made the case for recreating work around human fulfilment by learning from the arts and curbing the demise of creativity in our organisations. But if we’re going to adopt more practices from the arts to be fit for tomorrow, we might well ask if we have sufficiently innate creativity to accomplish this goal. When I facilitate workshops on innovation for business, I usually begin a session by saying: “Please raise your hand if you do not regularly think of yourself as a creative person.” Almost inevitably, I’m confronted with a forest of arms signalling agreement with this statement. But if we reflect on our childhoods, we intuitively understand that the exact opposite would be true. As children, we are supremely creative human beings. 

Creative capacity inverted

The late professor George Land at the University of Minnesota assessed 1,600 people over their development from children to adults on their ‘genius’ levels of creativity, defined as ‘divergent thinking’. With research already establishing that high IQ and creative aptitude are not correlated, Land’s study produced some intriguing results. At ages three to five, 98 per cent of test subjects scored as creative geniuses. At ages eight to 10, that plummeted to 32 per cent. At ages 13-15, only 10 per cent were geniuses, and by age 25, a paltry two per cent were still creative paragons. Notice that by the time these children reached adulthood, their creative capacity completely and exactly inverted (see Greg Orme’s The Human Edge). At the youngest ages, only two per cent were not considered creative geniuses, while as adults only two per cent continued to score as creative geniuses.   

These results may not surprise us. When I discuss this study, most people respond that school and society are to blame, incentivising conformity and ‘one right answer’ thinking.  If that diagnosis is true, then the solution is apparent as well. For us, individually as adults and collectively as organisations, we must rediscover at least some of the rhythms, routines, incentives and habits that we practiced as children.

For starters, I’m sure we all remember that a typical day as small children included an abundance of art and play. Isn’t it funny that the corporations that we celebrate today, from Google and Kickstarter to Pixar and LEGO, create those same environments of art and play in their cultures that most of our organisations work terribly hard to suppress?

Catalysing shifts in mindset

While I am indeed advocating for revolutionising how we work, I stress that such revolutions begin at the level of the individual within their own work life. Leaders, of course, have an overweighted influence in what is prioritised and how their culture is role-modelled among their teams and organisations. The payoff then has a high rate of return in that a small degree of personal change may catalyse widespread shifts in habit and mindset in the people around the leader. Such shifts then allow both leader and team, and even company, to enable the priorities of innovation, adaptability and inspiration to materialise rather than to languish eternally as aspirations.

In humankind’s quest to perfect the process by which we create wealth, the previous ménage à trois between science, business and art became a cosier domestic arrangement between science and commerce, elbowing the arts into the periphery, in terms of the habits, goals and philosophies of leadership and organisational life. This paucity of artistic creativity and inspiration is a symptom of the Industrial Revolution (1760-1914), an era that perfected the philosophy of Frederick Winslow Taylor’s scientific management. That philosophy hypothesised that the way in which we should organise business is to drive efficiency in and variance out, implying that a human labourer is but a cog in an industrial machine. ‘Taylorism’ was perfect for the manufacturing heyday of a century ago when Henry Ford once famously quipped, “Why is it that every time I hire a pair of hands a brain comes attached?” 

Nurturing adaptability, creativity and inspiration

Over a short period of time, the skyscape of business lost its constellation of artistic exploration – a critical mindset laid to waste. We dehumanised our companies in perfecting Taylorism and combined that philosophy with the obeyance-driven, hierarchical architecture of the Roman legions. Yet today, we lament that we lack humanity in our work life.  Why are we surprised? Adaptability, creativity and inspiration are the leadership qualities that our organisations require today. Both employer and employee need these capabilities now and we don’t have centuries to develop them anymore. Making these qualities preeminent in our organisations is the next revolution and there’s still time to be at the forefront of this changing tide.

In rediscovering the virtuous habits of art and play, we can spark and nurture the characteristics of innovation. This encompasses divergent thinking, collaboration, mindfulness, inspiration, as well as the ability to explore untraditional ideas and picture the future. In so doing, we can uncover anew the state of mind and spirit that we have always naturally possessed and encourage an environment among our companies that we have always craved as individuals.

Read the first part of this two-part series on Business Impact

Adam Kingl is the author of Sparking Success (Kogan Page, 2023) and an adjunct faculty member at UCL School of Management and Hult Ashridge Business School. He is also an associate of the Møller Leadership Institute at Churchill College, University of Cambridge.

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Humanising leadership through the arts: part I

Business Impact: Humanising leadership through the arts, part I

Humanising leadership through the arts: part I

Business Impact: Humanising leadership through the arts, part I
Business Impact: Humanising leadership through the arts, part I

Every human being on the planet possesses an abundance of creativity, adaptability and inspiration, so it stands to reason that when we come together in these communities that we call ‘companies’ there should be a multiplier effect. 

Yet our collective effort usually only produces a deficit of these characteristics. Our organisations typically suffer from little to no creativity. In fact, the focus on innovation has been cut in half in recent years according to a McKinsey study of more than 200 global companies. I doubt that this claim has shocked you as we intuitively know this to be true, but why is this the case? 

Primarily, we are burdened by underlying assumptions of how we are supposed to organise work, assumptions that, for the most part, originated 150 years ago at least, at the dawn of the industrial revolution. We can uncover better solutions to fill the deep craters in our corporate spirit with the creative, fluid and humanistic approaches of artists and innovators, rather than to rely solely on those of management engineers.    

Looking further afield

At the same time, agility – the ability to pivot, invent and reinvent – has never been more important in a world where change occurs at a scale and pace that can leave us breathless. Our ability to keep up is a key leadership capability today. Of course, one industry has always been creative and ever-evolving, and that’s the arts. Might we be able to apply its leadership lessons to other industries to unlock further human capability?  I believe that we can. My belief derives from a professional lifetime advising corporations on their creative leadership that, in turn, has been informed by my professional background in theatre, business and academia. I have master’s degrees in both business administration and in fine arts, have worked in the creative and management functions of arts organisations and am a faculty member in world-class business schools. 

If we’re open to them, I’m confident we may derive lessons from the arts and import them into all those areas of business where the industrial age has not, and will not, provide the full solutions. This includes how we lead and manage teams, ideate, innovate, adapt, plan and organise. In so doing, rather than finding answers in the discipline of scientific management as perfected by Henry Ford and Frederick Winslow Taylor, we will look to renaissance thinking.

Our dialogue will integrate artistic and technological insights from modern-day creative leaders who are continuing the legacies of Leonardo da Vinci and Lorenzo de’ Medici, when the Medici patronage of Florentine art and science coalesced in brilliant invention that integrated philosophy, anatomy, engineering and aesthetic. This historical interchange between commerce and the arts brought many benefits to Florentines, including the development of the modern banking system “in parallel with the most important artistic flowering in the history of the western world.”

A balancing act

But one of the most pernicious of our obstacles to usher in a new Renaissance is what we understand to be the very purpose of management. Look in any thesaurus in almost any language on the planet and the first synonym you’ll find for the verb ‘to manage’ is ‘to control’ (thank you to Gary Hamel of London Business School for identifying this). Our philosophy of management is predicated on absolute control, driving efficiency in and variance out. I’m not saying we don’t require some degree of control in our companies. If we had no control, we would have chaos. But can we say that there is any balance whatsoever between control on one side of the spectrum and innovation, agency and adaptability on the other? 

So what is the right balance?  If we give our people one hour a week to create or collaborate to solve our most intractable problems, is that sufficient to drive innovation into the warp and weft of our corporate fabric? I hope you’d agree that it is not. The question is: if our people had, say, 20 per cent of their time to explore great ideas and talk to customers outside the office walls, brainstorm new solutions to problems they haven’t managed to solve for years, identify new ways of working that would be more exciting and inspirational, what would be the impact on our organisational life?  How would the concept of ‘workchange?  What would be the new dominant image when we hear the word “work”? 

In every conference at which I speak, with every corporate client with whom I consult, I hear that we need to achieve a greater balance between the art and the science of work, particularly when the conversation turns to innovation. But we feel stuck, unable to make the changes we know we must.  A Boston Consulting Group study asked CEOs where innovation ranked as a strategic priority. Although, in response, 79 per cent said it was a top-three priority, you have to wonder why that number wasn’t 100 per cent since you could argue that innovation is the only protection for remaining relevant. 

A new renaissance  

Innovation is not an advantage; it is the advantage. However, a McKinsey study reported that 94 per cent of employees believe their organisation is ineffective at innovation. I’m not sure that there is a bigger gap in our companies between how critical CEOs think something is and perceptions over how bad we are at it. In other words, the gap between what we know we need to do and what we actually do.   

A significant factor behind this knowing-doing gap is that we’ve been trained as leaders since the beginning of the industrial age to push out those very human qualities that would better enable our organisations to navigate these turbulent waters: inspiration, innovation, adaptability, empowerment and curiosity. While business has worked very hard to drive these qualities out with its incessant preference to value only those merits which can be acutely measured, the arts have always toiled to drive them in.

Yet the reason I am optimistic today is that we are living in one of those inflection points of history.  Scientific management has made many executives and investors very wealthy, but it has had its day in the sun. We now require a new renaissance; a new flowering of interchange between the arts and business whereby we recreate work around human fulfilment.

In the privileged position of a consultant and educator to executives, I hear from leaders all around the world who are feeling an unprecedented pressure to reinvent how they lead, learn, operate, structure, incentivise, hire, promote and communicate. Business must reflect the needs of its employees, customers and society in better ways than those we have experienced. If the leadership of the corporate estate requires reimagining, then the new solutions will come less from the science of management and more from the art of management.

Find out more in the second of this two-part series on Business Impact. 

Adam Kingl is the author of Sparking Success (Kogan Page, 2023) and an adjunct faculty member at UCL School of Management and Hult Ashridge Business School. He is also an associate of the Møller Leadership Institute at Churchill College, University of Cambridge.

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Creating a balance of leadership skills: part II

Business Impact: Creating a balance of leadership skills part II

Creating a balance of leadership skills: part II

Business Impact: Creating a balance of leadership skills part II
Business Impact: Creating a balance of leadership skills part II

Creating the foundation of being comfortable with being uncomfortable is a primary aim of the Interpersonal Dynamics leadership course at Chicago Booth, as outlined in the first part of this two-part article series. Within this, there is one key action we engage time and time again with ourselves and particularly with our students: the action of raising awareness.

We aim to raise awareness in our students in myriad ways. The course uses three main methodologies in particular: The learning laboratory of T-Group [a learning methodology devoid of structure and hierarchy that is described in more detail in the first part of this series], rigorous didactic classroom learning and self-reflection. This article will describe the classroom learning and self-reflection approaches in more depth further below. But first, why does raising awareness matter so much?

Why would anyone follow you?

With awareness comes choice. We want our students to be in the power of choice – as opposed to being hijacked by reaction – in all that they do. [Neurologist and psychiatrist] Victor Frankl put it best: “Between stimulus and response there is a space. In that space is our power to choose our response. In our response lies our growth and freedom.”

Our goal is to widen the space between stimulus and response in how our students communicate with one another. The ability to pause, assess, adapt and then act is a crucial leadership capability in any business career, let alone in life itself.

Raising awareness can be an uncomfortable process, especially when it relates to learning how you perceive the world and others, how and why you feel certain ways, as well as the impact of the behaviour of yourself and those around you. This brings us to another core element in the foundation of our teaching: our philosophy on change. In our combined years of psychotherapy and change management/leadership consulting, we have come to expect, teach and respect that change happens when there is discomfort.

The world of interpersonal dynamics is an adaptive one. While statistics and accounting aim to produce one right answer to any one problem presented in those fields, there is no one right way to interpersonally engage with people. Humans are complex and our students learn that what works with one person might not work for another. There is no one right way to lead people and leadership itself is an adaptive challenge. Influencing others without authority is an adaptive challenge and these challenges are often uncomfortable. So, learning how to lead and how to influence others requires discomfort. We instil in our students a curiosity around their leadership by asking the provocative question, “Why would anyone follow you?” Accurate, lasting learning resides in the intellectual and experiential pursuit to answer this question.

Creating the building blocks

With T-Group offering our students the experiential pursuit, the intellectual pursuit is provided by rigorous didactic classroom learning that introduces concepts and models. We want our students at Booth to see the forest and the study of leadership while being among the trees and the practice of leadership.

Within this layered expansion of enquiry, we introduce them to how philosophers and thought leaders think within the disciplines of leadership, psychology and organisational behaviour.

We also give students multiple weekly readings and assignments that offer deeper intellectual dives into the key concepts that have shaped this field of leadership and its surrounding study. While most other elements in our course tend to create more discomfort (which fosters learning and change), these didactic elements, using slides and lectures, provide intellectual stability that lowers the level of discomfort and prepares students for the likely uncomfortable practice later on.

Another intention in these didactic teaching elements is to raise awareness of the existing frameworks, models and dynamics happening beneath the surface during interpersonal engagement so that students can better observe themselves and be at choice in their actions. We layer the concepts we teach across weekly themes, such as ‘barriers to expression’ and ‘connecting across difference’. Each concept builds on the one before, creating the building blocks from fundamental interpersonal engagement to more advanced understanding in how to sustain, if not strengthen, business relationships.

Knowledge in action

The third important approach we use in Interpersonal Dynamics is self-reflection, which is learning about one’s mindsets, behaviours and consequences. We do this through the use of reflection assignments, or ‘reflection journals’ as we call it. In the journals, students write about their T-Group experience, what happened, what they did or didn’t do and why, and how they will choose to engage differently next time.

The reflection assignments provide an opportunity to inject concepts and knowledge into students’ learning, thus amplifying the laboratory portion of the pedagogy. They also provide the students with a chance to demonstrate their mastery of the subject matter as well as raise attention to knowledge gaps. The reflection assignments foster what Chris Agryris termed ‘double-loop learning’, which is an ability to examine their knowledge in action.

In an MBA programme well known for analysing data in economics and finance, Chicago Booth is now making waves by including feelings as valid data to raise leadership capability and interpersonal effectiveness. Through the learning laboratory of T-Group, rigorous didactic classroom learning and extensive self-reflection, Chicago Booth students are learning how to effectively give and receive feedback and build stronger relationships. After all, business is human.

This is the second of a two-part series. Learn more about the Interpersonal Dynamics course and approach to leadership taken at Chicago Booth in the first part of this article on Business Impact.

Headline image credit: Toa Heftiba on Unsplash

Lisa Stefanac is clinical associate professor of leadership at the University of Chicago Booth School of Business

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Creating a balance of leadership skills: part I

Business Impact: Creating a balance of leadership skills part I

Creating a balance of leadership skills: part I

Business Impact: Creating a balance of leadership skills part I
Business Impact: Creating a balance of leadership skills part I

Imagine being offered the opportunity to engage over nine consecutive weeks with a small group of individuals who share feedback directly and in real time with you on how you show up and how your behaviours impact them. Sounds a bit scary, right? Well, 96 MBA students every quarter at Chicago Booth (12 students per section) lean steadily into that fear. They gain valuable benefits in a newly established leadership course offered through the Harry L Davis Centre for Leadership at Booth called Interpersonal Dynamics.

In an MBA programme known for its economics and finance classes taught by many Nobel prize winners, the Interpersonal Dynamics course is holding its own in popularity among the students. More than 200 students apply each quarter in the hopes of gaining a coveted spot in the class. It’s one of a few leadership courses at Booth aimed at creating a balance among these emerging leaders, with the school developing its reputation for building the people leadership capabilities of students alongside the hard quant skills for which Booth has long been famous.

An experiment gone right

Interpersonal Dynamics started as an experiment at Booth in the autumn quarter of 2019, with just two sections of 12 students. Demand for the class rose so sharply that in just three short years, two sections grew to eight sections and by autumn 2023, we will have up to 10 sections offered each quarter. To teach the course, Booth has three full-time clinical professors: Christine Carpenter, Darryl Pure and myself. There are also three adjunct professors: Hugh Cole, Britt Raphling and Rick Volden. Together, we represent the collaboration between leadership, team and organisational effectiveness, as well as the discipline of psychotherapy.

My personal story in this co-created course began in the autumn of 2007 when I started my MBA at Booth. I chose Booth and its rigorous quant reputation to complement an already robust background in leadership and team effectiveness. My classmates were brilliant in economics and finance, but many lacked strength in interpersonal and leadership skillsets. I began to have regular conversations with Booth’s leadership, first as a student and then later as a concerned alumna. I was thrilled when behavioural finance professor Rob Vishny took over the leadership of the Harry L Davis Centre for Leadership at Chicago Booth. He held his own vision to introduce Interpersonal Dynamics and other leadership courses at Booth.    

Room for experimentation

During the course, each professor is joined by a co-facilitator to support a well-proven learning methodology called ‘T-Group’ or ‘Training Group’, which was developed by the NTL Institute for Applied Behavioural Science more than 70 years ago. T-Group is a here-and-now process that is purposefully devoid of a pre-determined agenda, structure or leader. T-Group is used across many MBA programmes, most notably at Stanford Graduate School of Business which pioneered the process in its own interpersonal dynamics course that has been going strong since 1968.

The learning is personalised, as each student arrives to the first day of class with a set of learning goals specific to them. Throughout the quarter, students are given opportunities to experiment with new behaviours and receive immediate feedback from their peers. This allows students to enquire in real time about the behaviours they see, as well as to discover where they stem from and why that matters.

Some examples of learning goals include “be honest with others when overwhelmed and be able to ask for support or help” and “become more comfortable receiving positive feedback.” We feel inspired every single quarter by the rich content our Booth students create for themselves and with one another.

Sustaining and strengthening relationships

If we were to sum up in one sentence what the course offers students at Chicago Booth, it would be this: “Interpersonal Dynamics teaches our future business leaders to know how to effectively give and receive feedback in a way that sustains if not strengthens relationship.”

Achieving the above is uncomfortable and time-consuming work through intention and failure, repetition and repair. Learning how to give and receive feedback and how to connect across difference are courageous and often uncomfortable experiences.

An example may help us put this into context. In one of my classes, a woman chose to give feedback to her male classmate who often arrived to class a few minutes late. She nervously shared many qualifiers and accolades, never getting to her actual feedback. The gentleman thanked her hesitantly and looked distraught in the interaction. The discomfort was rising and I saw an opportunity to support growth in both of them so I stepped in and encouraged the woman to name her direct feedback. She then said, “When you arrive late, I feel distracted and frustrated. I make up a story that you don’t care about this class.”

Sharing in this way touched on two of her learning goals for the quarter: to be more direct in her communication and to improve her ability to give difficult feedback. Once she was able to name the direct impact of his behaviour on her, the other student visibly relaxed and even thanked her for taking the risk to give him feedback. By the end of their exchange, it was clear their relationship had improved, and the male student had made a commitment to arrive on time from then on.

Comfort in uncomfortable

The above anecdote leads us to share a second sentence that could also sum up the class: “Students learn to become more comfortable with being uncomfortable.” This antifragility in the face of fear and other strong feelings in the midst of imposter syndrome, self-limiting beliefs, mental models and assumptions is among the strongest footholds we have found and witnessed in effective leadership. We want our students to learn how to be comfortable with being uncomfortable; and giving and receiving feedback is both necessary and hard to do.

This is the first of a two-part series. Learn more about the Interpersonal Dynamics course and approach to leadership taken at Chicago Booth in the second part of this article.

Headline image credit: Niklas Ohlrogge on Unsplash

Lisa Stefanac is clinical associate professor of leadership at the University of Chicago Booth School of Business

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Certain uncertainty

Business Impact: Certain uncertainty

Certain uncertainty

Business Impact: Certain uncertainty
Business Impact: Certain uncertainty

“It was the best of times. It was the worst of times. It was the age of wisdom. It was the age of foolishness. It was the epoch of belief. It was the epoch of incredulity. It was the season of light. It was the season of darkness. It was the spring of hope. It was the winter of despair.”

The opening lines of Charles Dickens’ A Tale of Two Cities seem hauntingly prescient and could have been written about our present day. As we emerge from the fog of the Covid-19 pandemic into a world threatened by a previously unthinkable war in Europe and a global climate crisis, and reflect on what we have learned, only one thing seems certain – that we live in an age of uncertainty.

Every year, the Collins English Dictionary publishes its 10 words or phrases of the year. The list acts as a barometer of what’s going on in the world and “reflects our ever-evolving language and the preoccupations of those who use it.”

‘Lockdown’ and ‘fake news’ have all featured in previous years, and 2022’s list includes the term ‘quiet quitting’ – the practice of doing no more work than one is contractually obliged to do. But the winner – the word of the year in 2022 was ‘permacrisis’ described as “an extended period of instability and insecurity, especially one resulting from a series of catastrophic events.”

It is this unsettled and unsettling new reality that we must all confront. And yet, it is not all doom and gloom. As Dickens reminds us, with uncertainty comes opportunity: a spring of hope. With ambiguity comes new choices and fresh ways of interpreting our place in the world. Yet, to nurture the green shoots of hope and replenish ourselves and our world, we will need to reimagine it. That will take a new sort of leadership.

An unpredictable world

For much of the last century, we have assumed that markets, indeed entire nations, operate in a state of relative stability. From time to time, they are subjected to destabilising forces – natural disasters, economic depression, war – or, as we have seen lately, disease. But once the threat had passed, the traditional role of leaders was to return society to something approaching the previous steady state.

This was a world where companies could make plans in the belief that they would still be relevant in, say, five years’ time, and that business would continue relatively unchanged. Today, however, we live in what has been described as a ‘VUCA’ world; in other words, an environment characterised by volatility, uncertainty, complexity, and ambiguity.

In the last few years, we have seen a stream of disruptions to business as usual, most notably Covid-19 and the war in Ukraine. Add in the threat of global warming, oil price volatility, a cost-of-living crisis, rising inflation, plus the ever-present threat of another pandemic and it is clear that the shocks keep on coming.

In his book Fooled by Randomness, Nassim Taleb described shocks to the financial system as “black swans” – unforeseen events that had a disproportionate impact. In his follow-up book The Black Swan, Taleb extended the metaphor to other “undirected and unpredicted” events, including the advent of the internet, the personal computer and the end of the Soviet Union. What all have in common, he proposed, is three attributes: rarity, extreme impact and retrospective (but not prospective) predictability.

First, a black swan event is an outlier – outside the realm of normal expectations.  Second, it carries extreme impact. Third, we create explanations for why it happened after the event, making its impact predictable. According to Taleb’s definition, then, disruptive new technologies and other, as yet unknown, events are also part and parcel of the external environment in which leaders must operate.

Illusion shattered

‘Business as usual’ is a phrase we have become used to, but in the post-Covid world, it seems like a distant memory. Some might yearn for the old ways and the old certainties but business was never certain; predictability was always an illusion. Recent events have simply shattered that illusion.

What have the pandemic and other global shocks taught us about leadership? If nothing else, they have shown up the futility of pretending we can control the world around us. The old model of the omniscient leader who knows all the answers has been thoroughly debunked and shown up as the myth it always was.

What we need now are leaders who are humbler; who are willing to admit they don’t know what’s around the next corner but are ready to respond to whatever it might prove to be. Leaders who we can believe in because they are honest about their shortcomings and open to challenge. Leaders who are inclusive and recognise that diversity in all its forms is a strength and a necessity. In short, what we need is a new sort of leader who can help us navigate through turbulent and unpredictable times.

To be able to respond better to unforeseen events, we need to build resilience and agility into our lives, including the way business operates. Change is now a constant, disruption is to be expected and requires an adaptable response.

We can’t go back. We must go forwards.

This is an edited extract from Certain Uncertainty: Leading with Agility and Resilience in an Unpredictable World by Des Dearlove (Wiley, May 2023).

Headline image credit: Paolo Nicolello on Unsplash

Headshot image credit: Jonas Legarth

Des Dearlove is a business journalist and management theorist known for his expertise in the evolution of management ideas and thought leadership. He is Co-Founder of Thinkers50, a global ranking of management thinkers.

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How to create a unified hybrid leadership team

Business Impact: How to create a unified hybrid leadership team

How to create a unified hybrid leadership team

Business Impact: How to create a unified hybrid leadership team
Business Impact: How to create a unified hybrid leadership team

Although leadership teams are not family, they will be successful in managing world-class teams if they are unified.

A few years ago, a San Francisco–based software company asked me to help them fix a problem they were having regarding what they called a toxic workplace culture. The CEO complained that his leadership team were not getting along and they were constantly arguing over how to operate the business. As a result, business growth had been slowing down, the company was struggling to hit its revenue goals and deadlines were often missed.

When I joined the first meeting with the senior leadership team, I spotted a few patterns immediately. The chief marketing officer’s (CMO) approach to business was completely separate from and even clashing against the chief revenue officer’s (CRO) approach to business. Each of them had different goals, each of them strongly believing that their own set of goals was the one and only, and each of them not listening to the other party. What’s more, both seemed more aligned with their subordinates than with their peers. This translated into fruitless leadership meetings, poor business performance, and a very toxic work environment where blaming was common practice.

As I started working with the group and sharing some of the strategies and techniques for building a high-performing and inclusive team, I noticed a shift in the way the CMO and CRO treated each other. As we were going through one of the workshops one morning, I caught the CMO saying to the CRO, “I realise that I have not taken your goals into consideration as much as I should have and I want to change that. I have been revisiting my marketing strategy and including your goals and I asked my team to also be measured on new goals that include yours”.

This was an ‘aha’ moment for the entire leadership team and a real turning point. From that moment on, the entire culture of the leadership team shifted from a blame culture to a unified team culture, and it translated into every aspect of the business. Within a few months, the business’ revenue was getting back on track and its growth accelerated.

Leadership myths

Many business leaders have asked me over the last 18 months how they can continue to lead hybrid teams successfully, even after the Covid-19 pandemic. How can they balance trust, engagement and unity in this new complex way of working? As a diversity and inclusion consultant and author who spent a decade studying what makes teams successful, I spent years working with teams and, in particular, hybrid teams to identify what makes them successful in a hybrid environment. I would like to share some well-known leadership myths that should be avoided at all costs:

Leaders have all the answers:
This is a very damaging claim. On the contrary, leaders have a very clear understanding of their own limitations, which helps them build unity with their peers. Leaders know that constant growth and learning is what makes a great leader. They also understand that leading is a team sport and they must seek help from their peers if they want to be successful. “If you want to go fast, go alone; but if you want to go far, go together,” says the African proverb. Great leaders understand that unity with their peers through asking questions is key to great leadership.

Great leaders are born, not made:
The idea that leadership is an inherited feature rather than a skill that is learnt is very dangerous and damaging; the skills that make a leader great are learnt and developed, like any other skill. I would even argue that a great leader is entirely made and not born; all the skills that make a leader great are human skills that anyone can develop – communication, accountability, empathy, humility, resilience, vision, influence, confidence and positivity. Great leaders constantly grow by learning from their peers, which creates great unity in the group.

Leaders must eliminate mistakes:
On the contrary, leaders see mistakes as an opportunity to learn and grow. Great leaders can see the difference between work that is lacking and unforeseen mistakes. Unforeseen mistakes demonstrate that the employee is taking risks and being accountable for their work, which leads to growth; unified leadership teams make mistakes together and grow together.

Rise above misconceptions

In summary, great leaders know that unity in leadership is key and they rise above the most common leadership misconceptions. They understand what it takes to create a truly unified leadership team in hybrid work. Outstanding leaders attract, develop and retain successful teams in a hybrid world by building unity among their leaders, especially in hybrid work.

BGA members can receive a 20% discount off the RRP for The Successful Hybrid Team, courtesy of the BGA Book Club. Click here for details

Business Impact: Perrine Farque

This is an edited extract from The Successful Hybrid Team: What The Best Hybrid Teams Know About Culture That Others Don’t (But Wish They Did) by Perrine Farque, published by Wiley.

Perrine Farque is a diversity and inclusion expert who has helped transform the culture of organisations such as Facebook, Microsoft and IBM. She is the founder and director of Inspired Human, a London-based agency specialised in helping organisations grow their business through diversity and inclusion programmes.

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Raising the roots of cultural difference

Business Impact: Raising the roots of cultural difference

Raising the roots of cultural difference

Business Impact: Raising the roots of cultural difference
Business Impact: Raising the roots of cultural difference

Much has been said and written about leadership in the social sciences and popular press. This attention comes as no surprise. Leadership is a pervasive social function found at many levels of our societies. Institutionalised leadership roles exist in virtually all human organisations (from CEOs of companies to presidents of countries and football coaches, for example). In addition, extemporaneous and informal leaders often emerge in small groups of peers. And individuals that engage in the goal‑influencing process that we usually call ‘leadership’ do not only exist in contemporary societies, but they are also found in small-scale, traditional ones.

Leadership is, therefore, a human universal. However, there seems to be no universal way to lead. On the contrary, casual observation suggests that the behaviours and the characteristics of leaders can differ quite substantially across the world. For instance, it is almost a cliché to imagine the prototypical American manager as a very decisive yet participative individual. On the contrary, it is commonplace to believe that the average Japanese boss requests strong deference to hierarchy and stresses status differentials.

Are these impressions true or are such differences based on mere anecdotal evidence? And where do these differences come from? Research shows that leaders (and organisational leaders, more specifically) are indeed expected to behave differently around the world and that these present-day differences might also be due to factors that trace back to our ancient past.

A WEIRD approach to leadership

The study of leadership and of great leaders has a long tradition and features the contributions of world-famous philosophers and intellectuals from the East and the West, ranging from Aristotle to Max Weber. But if one were to read academic articles on leadership published just some years ago or enrol in a leadership course at a Western business school, it would be easy to (mistakenly) think that leadership must be a recent and ‘WEIRD’ discovery.

I do not mean WEIRD as in ‘odd’, but as in ‘Western’, ‘Educated’, ‘Industrialised’, ‘Rich’ and ‘Democratic’. In fact, most modern-day leadership research – and, especially, research on organisational leadership – has traditionally been conducted in Western contexts and with samples composed, mainly, of rich and educated managers, employees, or students coming from a handful of North American and European countries.

The focus on such samples was, at least partly, accidental. Many researchers studying leadership just happened to work in Western countries, where WEIRD subjects abound. It is, therefore, not surprising that most theories have been derived and tested thanks to the observation of a relatively limited and culturally homogeneous subject pool. Yet, this ‘Northern American bias’ begot – and still begets – some key questions for leadership researchers. As we have studied mainly US and European leaders, are our theories and results valid in other cultural contexts? Are the leadership characteristics and behaviours deemed excellent in the West also applicable in other countries? Are we teaching ‘biased’ leadership techniques in our business school courses?

To answer these questions, the field embarked on a truly ‘cross‑cultural leadership’ endeavour in the 1990s and early 2000s, as the rapid globalisation of markets and businesses made it urgent and practically relevant to tackle cross-cultural subjects. The most important study in this field is certainly the GLOBE (Global Leadership and Organisational Behaviour Effectiveness) project, which contributed to drawing a map of how effective leaders should behave in different countries.

A cross-cultural map of leadership ideals

The key idea behind GLOBE is that we all know a leader when we see one. That is, each of us has some ‘leadership ideals’, or some clear ideas of how ideal leaders should behave and which characteristics they should possess. For instance, some of us believe that effective leaders should be democratic and protective of their followers, whereas others think that ideal leaders should be strong and directive.

These ideals might depend on a myriad of individual factors, but the novel notion brought to the fore by GLOBE was that individuals belonging to different cultural groups might share systematically different leadership ideals. These ideals are learned during one’s life (possibly, when one is still young) thanks to interactions with parents, teachers and group leaders in a specific cultural context.

To test the idea that leadership ideals might vary across cultural groups, GLOBE researchers took an apparently simple approach: they asked many individuals directly which leadership attributes they deem more or less desirable. While intuitive, this research effort has been logistically and methodologically titanic. We are talking about thousands of questionnaires administered to middle managers working in hundreds of companies located in about 60 different countries.

Specifically, these questionnaires asked middle managers to rate their perceived appropriateness/effectiveness of more than 100 items describing specific leadership attributes (for example, ‘diplomatic’, ‘bossy’ and ‘administratively skilled’). Thanks to these responses, researchers managed to derive different ‘macro-dimensions’ of leadership (such as autocratic leadership, visionary leadership and face-saving leadership) and to then explore whether such dimensions are seen as more or less effective in different geocultural clusters.

How do cultural attitudes to leadership differ?

“So, how should I behave in different cultures to be seen as an effective leader?” you might ask at this point. As often happens in research, the correct answer to this question is: “It depends.” Yet, the GLOBE results suggest at least three key conclusions for both researchers and practitioners:

  There are some universally positive attributes of leadership. These characteristics are appreciated in virtually all societies studied. For instance, leaders’ descriptors such as ‘communicative’ or ‘dynamic’ are seen as facilitating outstanding leadership everywhere.

  GLOBE also found some universally negative attributes of leadership – ‘irritable’, ‘ruthless’, or ‘dictatorial’, for instance, are all seen as major impediments to outstanding leadership everywhere.

  The GLOBE project highlights some leadership characteristics and behaviours that are particularly effective in some countries, but less effective in others. For instance, followers in Northern Europe tend to prefer ‘participative’ leaders (ie leaders that encourage consensus-based decision-making, delegation and consultation) but do not highly value leader behaviours related to compassion and generosity. However, followers in the Middle East or Confucian Asia tend to see participative leadership less positively and endorse more status-conscious leaders.

Aside from describing ideal leadership profiles for various geocultural areas, results from GLOBE also highlight how specific dimensions of national culture predict differences in leadership ideals. Simply put, the idea is that each society has relatively stable norms and values that tend to be endorsed somewhat homogeneously by all its members. In turn, these stable norms and values – culture, in short – predict the expectations about leadership that each society has.

For instance, societies scoring highly on the cultural value of power distance, where hierarchical differences are seen as normal and are widely accepted, tend to prefer more directive leadership and less visionary and inspirational leadership. Societies with a high uncertainty avoidance, which rely on formal and informal rules to cope with the uncertainty of future events, tend to endorse compassionate and generous leaders.

Where do these differences come from?

The GLOBE results offer us a valuable and complex picture of what individuals want from their leaders across cultures. This descriptive evidence is vital for researchers and practitioners alike, who often need to manage teams in which members come from different cultures, or work in multicultural environments.

Yet these studies do not answer some more basic questions about the origins of such differences. Why do cultural differences in leadership ideals exist? Where do these differences ultimately come from? Why do we even like the leaders we actually like?

These questions are rather novel, so it is not so surprising that most leadership theories are still relatively silent on them. Some suggest that the differences in leadership ideals across the world might be driven by the differences in political and economic environments. Others indicate that geographical factors might play a role. Other theories imply that pre-existing cultural differences such as religion, philosophical tradition or other dimensions of culture might cause societies to have different expectations about leadership.

The influence of pre-industrial agricultural practices

While all the previously mentioned factors are probably important, they might not give the whole story. In a study published in The Leadership Quarterly, I explore an alternative possibility: whether pre-industrial agricultural practices are related to contemporary leadership ideals and organisational practices.

This work moves from a simple observation derived from the GLOBE data. In some societies, leaders are expected to delegate, empower their subordinates and be consultative, whereas leaders demand more obedience and provide clear guidance to their subordinates in other societies. Why do these differences exist?

Building on literature in anthropology, archaeology and classical comparative history, I suggest that agricultural intensification in pre-industrial times (for example, the use of the plough, irrigation and hillside terracing) generated important societal changes that led to the emergence of more authoritarian and directive forms of leadership.

Intensive agriculture brought about an increase in group size, complexity and diversity that called for the emergence of stronger and more directive leaders that could ‘manage’ and coordinate such complex groups. The higher agricultural yield achieved as a result of these new agricultural techniques, meanwhile, often allowed a handful of individuals to control a large portion of economic resources, promoting the emergence of wealthier and more powerful elites. These powerful individuals could eventually stabilise their ruling position and possibly shape followers’ preferences for, and perceptions of, leadership.

Therefore, pre-industrial agricultural intensification probably caused shifts in the types of leaders that emerged in the most intensively cultivated areas. I believe that this process contributed to generating persistent changes in the leadership ideals typical of different societies, which were then transmitted over time from parents to children.

Following a recent stream of research in economics, psychology and evolutionarily informed social sciences, my article investigates how these ancient factors might still influence present-day leadership ideals and organisational structures. I do not rely on traditional historical methods to study this question, but on quantitative data and statistical methods. Specifically, I use a dataset that matches current countries and regions to their ‘most likely pre-industrial ancestors’, quantifying the intensity of the agricultural practices of the past with ethnographic data.

Then, I link this country-level information with data retrieved from the GLOBE project, finding a relationship between the agricultural intensity of the past and contemporary participative leadership ideals. Further building on this idea, I then show that traditional agricultural practices (as well as the geoclimatic conditions that predict which subsistence mode was likely to emerge in each country or subnational region) also predict whether companies’ headquarters delegate more decisions to local plant managers.

Finding a practical way forward

Results that link ancient practices to present-day leadership styles are fascinating. Yet, some readers might rightly ask: “Do I need to become an anthropologist to understand how to manage cross-culturally?” or “why should managers and policymakers care about the historical origins of cross-cultural differences in leadership ideals?”

The practical application of these results has less to do with agriculture per se and relates more to the idea that cultural leadership ideals might be remarkably stable in time and space. This has important implications, for instance, for expatriate managers, who must learn how to lead in a different culture and may struggle to adjust to local expectations, even after a long time.

These results might also have repercussions on companies. The forces of globalisation and information technology are strong, yet they might not be strong enough to cause a ‘homogenisation’ of leadership ideals among multicultural workforces any time soon. Finally, these results could also be relevant for policymakers, because understanding the temporal persistence of leadership ideals means being able to better predict whether such cultural preferences might be changed, how, and how long it might take to do so. The applications can be numerous.

Think, for instance, about a key topic: leadership and gender. Women in high-ranking positions of power – be it in business or politics – are becoming more and more numerous but, unfortunately, they remain a minority. These gender differences are more marked in some countries than others and this is, in part, because of deep-rooted cultural leadership ideals that do not favour female leadership. Understanding where these leadership ideals come from and how persistent they are might help policymakers to change them for good, promoting women’s equal participation in the job market and their emergence as leaders.

We should, however, be cautious in applying the findings of my study to real-world leadership practices as there are a number of caveats. The results are not based on individual-level data, but rather on country- or region-level data. The data, therefore, does not reveal the mental or social processes involved with the formation, transmission and possible change of leadership ideals. In addition, implying that leadership ideals are persistent does not mean that they are completely fixed or unmodifiable. To this extent, major changes in one’s environment might very well generate tremendous pressure for a change in cultural leadership ideals.

Some researchers have started to ask questions about this change process by studying, for instance, the evolution of leadership ideals in countries that have experienced rapid economic or political changes. Personally, I have started to study how leadership preferences shift when individuals experience major environmental changes after a migration, asking how long migrants and their descendants can hold on to their leadership ideals of origin, even after arriving at a new location.

Moreover, an extension of the original GLOBE project is now being conducted, identifying and measuring any changes to the cultural norms in different countries over the past 30 years. All these results are, and will be, important in helping us understand if and how we should revise our map of cross-cultural leadership differences in the years to come.

Putting varying attitudes in context

Over millennia, humans have produced a staggering amount of cultural diversity. People living in different societies tend to have different values, norms and habits. We cook foods differently. We have different dietary restrictions or taboos concerning premarital sex. We have a host of different preferences, behaviours and institutions. To this extent, leadership is no exception. Across cultures, individuals often expect different behaviours and attributes from their leaders. In turn, a better understanding of these differences is key for managers, politicians and policymakers that lead multicultural teams or work in unfamiliar cultural milieus. But understanding cultural differences in leadership also has more basic, fundamental implications, helping us to better understand who we are, where we come from and where our societies might be going in the future.

Mindfulness is key. Navigating the international business landscape means cooperating with colleagues, hiring new staff and working under the direction of bosses and managers whose attitudes might be based on value systems that are seemingly alien to you. When engaging with these people, it is crucial to understand the deeply ingrained nature of many of their values. Employees and organisations do not live lives that are divorced from history. Each person stands at the head of traditions snaking back through centuries.

Sirio Lonati is an assistant professor in the People and Organisations Department at Neoma Business School, France. He holds a PhD in economics from the University of Lausanne and is an associate editor and method advisor at The Leadership Quarterly.

This article originally appeared in the print edition (February 2023) in Business Impact, magazine of the Business Graduates Association (BGA).

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