Applying original thinking to business

Applying original thinking to business

mindset thinking strategy
mindset thinking strategy

Business Schools must encourage independent thinking and bravery in their students to help prevent future financial crises, says Fiona Devine OBE, Head of Alliance Manchester Business School. Interview by Jack Villanueva and David Woods-Hale

What were the key points of your presentation at AMBA’s 2018 Global Conference for Deans and Directors? 

I wanted us all to reflect on the global financial crisis of 2008 because the causes and consequences of that crisis are still being felt today and will be for some time. 

I wanted us to think about its impact on the world with a particular focus on leadership and management education. We have to produce the leaders of tomorrow who still take issues of corporate governance very seriously. There are many examples in the business world and in all aspects of life in which we have to think about fraud, accountability, corporate governance and how we address those issues. 

In light of that, how do you think Business Schools should be preparing MBAs to be leaders of tomorrow?  

Business Schools should be producing well-rounded people. By that, I mean people who understand business in the wider context – the social, economic and political environments in which businesses are operating. 

They need to understand this external environment as well as the environments of the organisations in which they’re working.
I think business leaders of the future need to understand how to manage change, how to lead change, and how to deal with risk and uncertainty. 

How can we be sure that the skills that are currently being taught are the right tools to safeguard against another financial crisis?

We’ll only know that when there isn’t another one. 

I don’t suppose we’ll never have crises in the future. But there should be people who will have the independence of mind to step up and say when there is uncertainty about issues. It doesn’t have to be a big crisis for people to draw attention to something. It’s about having the independence of mind and the courage and bravery to say something different – and not be part of group think. It’s about reflecting on and challenging things that come along if they don’t feel right. 

Do you think MBAs are being taught the necessary skills to succeed? 

I would hope so, as a Business School Dean. They will be taught what’s needed if the curriculum is up to date. An old curriculum doesn’t serve anybody, so we want an academic community that is abreast of the latest developments in the world of business and how it’s changing; and always bringing theory and practice together. 

Our strapline in the Business School in Manchester is ‘original thinking applied’ and it is really about defining theory and practice. Theory is often speculative and not grounded; it’s about connecting this to practice and this is very important and I know that many Business School Deans aspire to achieve it. 

How important is the continuation of learning after achieving an MBA? 

It’s hugely important. We all talk about it and we know that in a world of change, risk and uncertainty, it’s important to have the space to step out of your organisation, find a platform to talk to people about issues and challenges and get advice. 

Executive education and continuing professional development provide that space for you to do that. It’s easy when you’re in an organisation to think you’re the only person facing these problems and you’re the one who has to come up with novel solutions, but often when you join an executive education programme you’ll find yourself confronting similar dilemmas and challenges so it’s good to have those conversations and join that collective discussions about the best ways forward. 

In what ways have Business Schools adapted sustainable leadership into their programmes? 

Sustainable leadership is to do with resources and how you use them efficiently and effectively for the long term. One of our preoccupations is with environmental sustainability – but there are other forms – and in Manchester we have scholars working in this area. 

For example, there are lots of discussions at the moment about the need to move to a low-carbon future, but how do organisations get there? It’s a huge transition, especially if you’re a dominant player in a particular market. How do we get there? This has to be a core part of the curriculum [in Business Schools] whether it’s in the MBA or electives on specialist masters or undergraduate programmes. There’s a high demand for these programmes from students. 

What are some of the innovative teaching methods being used to prepare the leaders of tomorrow? 

Teaching has changed considerably over the past 10-20 years, most notably because of new technology. The days when you would go into a lecture for an hour of being talked at, as a passive audience member, are long gone. 

Technology has allowed us to do amazing things in the classroom and that learning engages students a lot more. It’s not about passive learning, even in large lectures. Material can be presented in innovative ways, using apps and gamification, to help people learn and think in active ways. 

Is the need for innovation a major challenge that Business Schools face? 

Like any other organisation, Business Schools have to think about change, evolution and relevance. Business Schools have to be useful to the business world, serving local as well as international communities. 

The biggest challenge is the politics of today – will the world remain as international as it has been for the past 20 years? Will we embrace people of all nationalities moving around the world and studying at Business Schools? Will people still feel comfortable to do this as the politics of the world changes? 

Which is the bigger issue for Business Schools: the volatile economic environment or barriers to student mobility? 

International mobility is important, not only for the Business School world but education in general. The academic world has enjoyed a surge of interest from students coming to Business Schools from all around the world and it would be shame if we lost that confidence people have to travel. 

We’ve got to think about keeping students up to date with current debates about politics, looking at international relations in terms of trade, how countries collaborate with each other, and all those sorts of issues. These are important for understanding businesses and what happens in the business world.

What innovations have you seen in Business Schools that have the potential to change the way businesses do things? 

There are lots of things out there and even as a Dean of a Business School, you hardly know the breadth of innovations happening in your own School. 

I’ve been interested in knowledge-transfer partnerships, in which Schools work with organisations. I have a number of colleagues working with legal companies at the moment, around legal tech. They’re exploring changes happening with legal technologies, how that’s disrupting the legal world and also how data is disrupting this sector, in the same way as fintech has disrupted the finance sector. 

Academics are bringing their expertise to the areas of solving business problems and helping companies through this. It’s important to be useful. 

How can a Business add value to a corporate with which it’s working? 

There are many ways we can work with corporates. Business Schools act as a platform to bring people together to discuss important topics. 

Manchester Alliance Business School recently held a talk on the industrial strategy in the UK, bringing people together to talk about this. What was gratifying about this event was that people were sharing business cards with each other. We can be a place where big ideas are discussed and we can bring solutions to problems as well.

Fiona Devine OBE is Head of Alliance Manchester Business School and Professor of Sociology at the University of Manchester. 

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Winning at interview and preparing for AI-infused recruitment

If your CV was good enough to get you an interview, that’s great, but looking good on paper is just the starting point. At interview, you have to demonstrate that you have the skills to do the job and will be a good fit with the team.

Your audition

An interview is an audition – your opportunity to shine and prove you are the perfect person for the role. The actor Harlan Hogan is famous for delivering the catchphrase, ‘you never get a second chance to make a first impression…’ and it certainly pays to be well prepared.

The interview is not, however, just an exercise in self-promotion. The hiring manager has a specific brief and, in effect, you are there to convince the interviewer that you can solve their hiring problem. An interviewer will focus on gaining an understanding of you and your motivation and how these fit with the role, existing team and organisational culture.

Be prepared to show how you will add value and that you are the best candidate to help the organisation succeed. When you are asked to tell the interviewer about yourself, what this request really means is that you should show ‘what value would you bring to us?’

Thorough preparation and the way in which you present yourself are crucial to success; but, since performance at interview is not a reliable indicator of job performance, interviews these days tend to be quite structured and often concentrate on competencies with targeted behavioural questions.

The basics

Clarity and brevity are your touchstones. Show you are articulate and able to think on your feet while communicating effectively under pressure. Be ready to provide work-related examples that show your personality and how you operate and illustrate that you will be a good fit in the role. Ensure you pinpoint your strengths and expertise and emphasise your points with examples that showcase your achievements. Show how you will make a real difference when you are appointed.

You may be asked some tricky questions as interviewers probe to assess how you react. Keep your answers concise and relevant. You are likely to be asked competency-based questions relating to your previous roles, so make sure you have plenty of examples prepared.

Employability skills are also an important factor for success at work and showing that you have these skills and focusing on them during the interview process, along with your technical expertise, will help differentiate yourself from the competition. Concentrate on showcasing good communication skills, commercial awareness, a commitment to lifelong learning, problem-solving skills, and professional manner and attitude.

Demonstrating your skills at interview is not easy and we all have ‘off days’ but interview practice will help. If you can, get a friend, colleague, career coach or mentor to help with some sessions to rehearse your responses, improve your confidence and hone your performance.

The changing face of recruitment

HR now use robotics to enhance and expedite the recruitment process and leave hiring managers free to concentrate on more complex tasks. AI is supposed to remove human biases that adversely affect some candidates and it seems that nearly all Fortune 500 companies are using some form of automation to enhance hiring processes.

It’s interesting to consider what changes job seekers are likely to see as robots are used in the interview process more often. A large Swedish recruitment specialist, TNG, has been experimenting with such a system to offer candidates job interviews that are free from the unconscious biases that managers and recruiters may bring to the hiring process. The idea is to make the experience ‘seem human’ while ‘background-blind’ AI programmes manage tests and perform initial online interviews.

The robot interview doesn’t indulge in pre-interview small talk and asks all questions in an identical way, in the same tone, and typically, in the same order. This is believed to create a fairer and more objective interview. Recruiting managers are then provided with transcripts of the interviews so they can decide which candidates to move to the next stage of the process, based on their answers alone.

Impressing the algorithm

Interviewees can’t relax too much in this context as the AI programme records and analyses responses, and where there is a video interface, monitors facial expressions. Some candidates will find they are comfortable with such an interview, as they will perceive it as a non-judgmental, non-threatening and non-invasive means of interaction which affords them scope for presenting themselves in a relaxed manner. Others may find talking to a screen and recording their answers more challenging.

There is some discussion around the issue of bias and AI. After all, the algorithms at work here are programmed by people who have flaws, biases and preconceptions that are all too easily inherited by an AI system. That said, many candidates seem happy with these developments. Randstad, a Dutch multinational recruitment firm, found that a majority of US job candidates believe technology, AI included, has made applying for jobs more efficient. These same candidates also felt more respected and engaged in the recruitment process as they received automated updates.

Impressing a robot at interview may require candidates to adjust their focus. Answering questions that will be analysed by an algorithm means your responses must focus on the job specification, using words and phrases directly related to the role. You cannot rely on building rapport with the interviewer because a robot is not interested in bonding with you. It will still be important to be well prepared for the interview, having read not just the job description but also the organisation’s website information to see what qualities they prioritise and the culture they portray.

The plain fact is that a robot can interview many more candidates per day than a person can and will also review a candidate’s social networking activity thoroughly and quickly. At least in the early stages of the recruitment process, we are likely to see automated AI powered systems being used as a matter of course. Whether the interviewer is human or machine it remains important that the applicant makes a good impression.

Liz Sebag-Montefiore is a Director and Co-Founder of career management firm, 10Eighty and has provided HR solutions to a wide range of industries since 2005.

7 tips for thriving in your workplace

7 tips for thriving in your workplace

office tree plant thrive growth
office tree plant thrive growth

For recent graduates and professionals seeking their first real taste of working life, thriving in your workplace is vital. After all, this is the first step in what will be an illustrious career for you, so you want to make it count by being the best you can be.

Truly thriving in your workplace can also only increase your job security, help you network internally, raise your confidence and help with career progression down the line.

Here are a few tips for those who are looking to maximise their chances of thriving in the workplace:

1. Set up quarterly targets with your manager

In some industries, like sales, your performance will be entirely measured on targets. However, why not set some individual professional goals to achieve with your manager too? These are ones that you won’t share with the rest of the office.

It’s always good to have something to work towards and it should ensure that you are constantly developing. Plus, you’re bound to work more efficiently and with more motivation if you’re chasing a goal, rather than simply praying that the clock hands move faster.

2. Write out daily and weekly targets

Setting more frequent goals is an excellent way to motivate yourself. Each Monday morning, for example, you could set out what you want to achieve for the rest of the week.

The best part is, these goals don’t even have to be work-related. They can include something as simple as talking to your colleagues at lunch in order to improve your working relationships or using your break to walk around a park and get some fresh air.

Writing out a to-do list each morning, meanwhile, can keep you organised and on top of your tasks for the day. It also helps you to see where you might have free time to ask for more work. Organisation is a key strength you need in order to thrive at work.

3. Work with your colleagues

If you’re an introvert, this can be difficult. However, working alongside your colleagues can play a huge part in not only enjoying your job, but perhaps thriving in your role too. 

For recent graduates, this is likely going to be your first experience of a full-time working environment. You don’t want your first proper job to be awful, do you? This is the start of your career, so you need to hit the ground running.

Show your colleagues that you aren’t a deer caught in headlights and offer your knowledge and insight into projects. Plus, don’t be too proud to ask for help or to work on certain tasks in the first few months. This will enable you to bounce ideas off your colleagues, gain some invaluable knowledge of how tasks are completed and start building a strong professional network.

4. Lead meetings or projects

For recent graduates, confidence in your new role is key. From the very start, you want to show that you belong in this environment and you’re far more likely to thrive in your workplace if you feel confident.

You’re never going to gain leadership skills by taking a back seat. So, why not take some initiative and put yourself forward? Whether this is asking to lead meetings, client calls or projects, putting yourself in these positions is an excellent way to acclimatise yourself to working life. It also sets you up nicely for career progression too!

5. Hone your key skills

If you’re good at something, whether that’s a certain task or use of a specific software, demonstrate your ability. When starting a new job, doing something you know you’re good at will fill you with confidence.

What’s more, you may become the go-to person in the office that people come to when they need help with a task you’re proficiently skilled at. This will ensure you thrive in your workplace, and allow you to develop your best skills to a level of expertise.

6. Jump into the deep end

However, don’t just focus purely on one particular skill you have. You don’t want to be a one-trick pony. This can damage your chances of getting a better-paid position or promotion, as employers will always pick an employee who can offer versatility in their skill set.

Learn new skills, put yourself out of your comfort zone – these are just a few examples of what you can do to improve your versatility. If you’re worried about the consequences, make sure you have a few safety nets to fall back on. For example, ask a senior colleague to listen in on your client call so they can help you if you get stuck.

7. Are you ready to thrive in the workplace?

In order to secure career progression and get higher paid jobs in the future, you need to be the best you can be in your current role. When applying for new jobs, you will most likely have to use your existing employer as a reference. It goes without saying that if you thrive in their company, they’re far more likely to give you a glowing reference.

Make sure to follow these tips whether starting a new job, or if you just want to improve in your current role. Thriving in the workplace goes a long way to helping your career!

Lee Biggins is the CEO and Founder of CV-Library, an independent job board in the UK. Having launched the company from his bedroom nearly two decades ago, Lee has since seen CV-Library grow from strength to strength, and he is now committed to growing Resume-Library, its US sister site.

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