Not Knowing – leading in uncertainty and complexity

Date: 23 February 2022 
Time: 12:00 – 13:00 GMT

‘The future belongs to the learners, while the learned will find themselves beautifully equipped to deal with a world that no longer exists.’
Eric Hoffer

This interactive ‘Not Knowing’ masterclass will focus on how to lead yourself and others effectively in volatility, uncertainty, complexity, and ambiguity (VUCA) a vital skill in the 21st Century.

It is a must for all those going through change, and it is also suitable also for MBA students and graduates – as well as seasoned leaders who need to help their teams as well as clients through continuous change.

It focuses on developing the leadership capability of creating opportunity in the face of the unknown. The session is based on the award-winning CMI / British Library Management Book of the Year Not Knowing co-authored by Steven D’Souza.

Attendees will gain:

  • An opportunity to explore your own relationship to knowledge and expertise
  • An experiential understanding of responses when out of the expert zone and at the edge where new learning becomes possible.
  • Four powerful strategies for creating opportunity in the unknown.
  • Understanding negative capabilities and how to apply them
  • Ideas on how to lead others through uncertainty.

The outcome of the masterclass session is participants will leave feeling more comfortable in facing the unknown and helping to create opportunity from this space rather than feeling paralysed by uncertainty.

About the speaker

Steven D’Souza is an international executive educator, consultant, coach, speaker, and award-winning bestselling author of five leadership and management books.

Steven is a former Associate Fellow of the Saïd Business School, University of Oxford and a Leadership Consultant and Executive Coach for INSEAD.

He has been recognised by HR magazine in its top 30 ‘Most Influential’ thought leaders globally and Thinkers 50 on their Radar List for the world’s top management thinkers. For more information on his work visit 

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